1. Overview
Bookovia is committed to protecting your privacy and providing you with control over your personal data. This Data Deletion Policy explains how users can request deletion of their personal information, what data is deleted, what data may be retained for legal or business purposes, and the process for data deletion requests.
2. Your Right to Data Deletion
As a Bookovia user, you have the right to:
- Request deletion of your personal data from our platform
- Receive confirmation that your data has been deleted
- Understand what data may be retained and why
- Have your data deletion request processed within a reasonable timeframe
3. Types of Data Subject to Deletion
3.1 User Profile Data
- Name, email address, phone number
- Profile photos and descriptions
- Location information
- Account preferences and settings
- Marketing communication preferences
3.2 Service History Data
- Booking history and details
- Service reviews and ratings you've left
- Communication history between users
- Payment method information (card details are never stored)
3.3 Vehicle Information
- Vehicle details (make, model, year, etc.)
- Service preferences
- Photos of vehicles (if uploaded)
3.4 Detailing Specialist Data
- Business information and certifications
- Service offerings and pricing
- Portfolio photos
- Business documents and verification materials
4. Data Retention for Legal and Business Purposes
Some data may be retained even after a deletion request for the following reasons:
4.1 Legal Compliance (Retained for up to 7 years)
- Transaction records for tax and accounting purposes
- Records required for dispute resolution
- Data needed to comply with regulatory requirements
- Information required for legal proceedings
4.2 Security and Fraud Prevention (Retained for up to 3 years)
- Information needed to prevent fraudulent activities
- Security incident logs
- Account security verification records
4.3 Anonymous Analytics Data
- Aggregated, anonymized usage statistics
- Performance metrics that cannot be linked back to individuals
5. Data Deletion Process
5.1 How to Request Data Deletion
Option 1: In-App Request
- Log into your Bookovia account
- Go to Settings > Privacy & Security
- Select "Request Account Deletion"
- Confirm your request and provide reason (optional)
Option 2: Email Request
Send an email to: privacy@bookovia.com
- Subject: "Data Deletion Request"
- Include: Full name, email address associated with account, and reason for deletion (optional)
Option 3: Written Request
Mail a written request to:
Bookovia Privacy Team
254 Chapman Rd, Ste 208 #21058
Newark, Delaware 19702, USA
5.2 Identity Verification
To protect your privacy and prevent unauthorized deletions, we may require:
- Verification of identity through your registered email
- Additional security questions if accessing through email/mail
- Confirmation of account ownership
5.3 Processing Timeline
- Acknowledgment: Within 3 business days of request
- Identity Verification: Within 5 business days
- Data Deletion: Within 30 days of verified request
- Confirmation: You will receive confirmation once deletion is complete
6. What Happens During Data Deletion
6.1 Immediate Actions
- Account access is suspended
- Profile becomes unavailable to other users
- Active bookings are cancelled (with appropriate notifications)
- Marketing communications are stopped
6.2 Data Removal Process
- Personal identifiers are removed from our systems
- Associated files and photos are deleted
- Third-party data processors are notified
- Cached data is cleared from our systems
6.3 Backup Systems
- Data is removed from backup systems within 90 days
- Some data may persist in archived backups for disaster recovery purposes but will not be accessible for normal operations
7. Impact of Data Deletion
7.1 For Vehicle Owners
- Loss of booking history and preferences
- Need to create new account for future services
- Loss of saved payment methods
- Loss of service provider relationships
7.2 For Detailing Specialists
- Loss of customer history and relationships
- Need to rebuild profile and portfolio
- Loss of review history and ratings
- Potential impact on search rankings
8. Partial Deletion Options
Users may request partial deletion of specific data types:
- Delete only vehicle information
- Remove service history but keep account
- Delete payment information only
- Remove specific photos or documents
9. Third-Party Data
9.1 Payment Processors
- We will request deletion from payment processors
- Some financial data may be retained by processors for compliance
- Users can contact payment processors directly for additional deletion requests
9.2 Marketing Partners
- Email lists are updated within 10 business days
- Third-party marketing platforms are notified
- Advertising profiles are deactivated
10. Data of Deceased Users
Family members or legal representatives may request deletion of deceased users' data by providing:
- Death certificate
- Proof of relationship or legal authority
- Government-issued identification
11. Business Account Considerations
For business accounts:
- Business data may be retained for longer periods due to regulatory requirements
- Employee access is immediately revoked
- Business-related communications may be preserved for legal purposes
12. Exceptions to Deletion
Data deletion may be denied or delayed if:
- There are pending legal matters involving the account
- The account is under investigation for fraud or policy violations
- Deletion would compromise the safety or security of other users
- Legal or regulatory requirements prevent deletion
13. Data Recovery
Once data deletion is confirmed:
- Recovery is generally not possible
- Users must create new accounts
- Previous transaction history cannot be restored
- We recommend downloading your data before requesting deletion
14. Contact Information
For questions about this policy or data deletion requests:
Email: privacy@bookovia.com
Phone: (866) 691-4859
Mail: Bookovia Privacy Team, 254 Chapman Rd, Ste 208 #21058, Newark, Delaware 19702, USA
Data Protection Officer: dpo@bookovia.com
15. Policy Updates
This policy may be updated to reflect:
- Changes in applicable law
- Updates to our services
- Improvements to our privacy practices
Users will be notified of significant changes via email and in-app notifications.
16. Complaints and Appeals
If you're not satisfied with how your deletion request was handled:
- Contact our Privacy Team at privacy@bookovia.com
- File a complaint with relevant data protection authorities
- Seek legal counsel if necessary
This policy complies with applicable privacy laws including GDPR, CCPA, and other relevant data protection regulations.